Delete your SC NorthBay account
You can delete your account yourself from inside the app, or ask us to do it by email. Either way the same data is removed.
In the app
Sign in, open the menu, choose Settings → Account → Delete Account, confirm it is you (password or your Google/Apple sign-in), and confirm the deletion. The account is removed immediately.
By email
Email info@scnorthbay.com from the address on your account with the subject "Delete my account". We verify the request and confirm when it is complete, normally within five business days.
What is deleted
- Your sign-in (email/password, Google, or Apple) and your user profile.
- Every child (player) profile on your account, including medical and emergency information and photos.
- Your saved payment methods and your customer record with our payment processor, Stripe.
- Your notification settings and device tokens.
- Any open charges, which are voided; any active membership is cancelled.
What is kept, and for how long
- Records of payments already made or refunded, for up to seven years, as tax and accounting law requires. They no longer link to a user account.
- Signed waivers and consent records, for as long as needed to defend legal claims. For minors this can extend past the child's eighteenth birthday under California law.
- Messages you exchanged with club staff remain in the staff member's inbox until they delete them.
Details are in our Privacy Policy.
